Overview
Welcome to CNA
A practical course covering IT helpdesk fundamentals — troubleshooting, hardware/software basics, and ticketing systems, for entry-level IT support roles.
Welcome to CNA
A practical course covering IT helpdesk fundamentals for those starting an entry-level IT support role — troubleshooting common hardware and software issues, understanding networking basics, and using a ticketing system the way a real helpdesk team does.
The course is built around realistic support scenarios, not abstract IT theory.
a structured approach to diagnosing and resolving common computer problems
the components and concepts every IT support technician needs to know
basic networking concepts relevant to diagnosing connectivity issues
logging, prioritising, and closing support tickets professionally
communicating clearly with frustrated or non-technical users
Key information about the course at a glance.
4-6 Weeks
Certificate of completion issued by CNA Training Institute.
Please contact us for current fee.
Flexible payment options available.
Work towards Certificate of completion issued by CNA Training Institute, issued on successful completion of the programme.
Skills and understanding you can apply directly in real Computer & Digital Technologies settings.
Delivered in the classroom over 4-6 weeks, so study fits around existing commitments.
A firm base for further study and continued career development within Computer & Digital Technologies.
A qualification you can evidence — Certificate of completion issued by CNA Training Institute.
A working understanding of day-to-day practice in Computer & Digital Technologies.
Practical techniques you can put to use immediately.
The confidence to take on more responsibility at work.
Tutor guidance and structured materials throughout the course.
A recognised step towards further study in the same field.
Find quick answers to the most common questions about our courses,
enrollment process and more.
Basic computer literacy; No prior formal IT qualification required
4-6 Weeks
The number of face to face taught sessions will be confirmed.
Please contact us for current fee.; Flexible payment options available.
Flexible payment options are available — speak to our admissions team about instalment plans.
Certificate of completion issued by CNA Training Institute.
No hidden costs.; All charges will be communicated clearly at the time of enrolment.
Academic guidance, tutor support and learning resources throughout your course.
