Overview
Welcome to CNA
A course covering how hotels and hospitality businesses use AI for guest communication, booking optimisation, and service personalisation.
Welcome to CNA
A course built for hospitality staff and managers, covering how hotels and hospitality businesses use AI for guest communication, booking optimisation, and personalising service — the tools already appearing in front-desk systems, booking engines, and guest-messaging platforms across the sector.
Every topic is grounded in a realistic hotel or hospitality scenario.
AI-assisted chat and messaging tools for handling routine guest queries efficiently
how AI-assisted tools inform dynamic pricing and occupancy forecasting
using guest data responsibly to personalise service without overstepping privacy expectations
AI-assisted scheduling and inventory tools used in modern hotel operations
what guest information should never be entered into a general-purpose AI tool
Key information about the course at a glance.
1-2 Weeks
Certificate of completion issued by CNA Training Institute.
Please contact us for current fee.
Flexible payment options available.
Work towards Certificate of completion issued by CNA Training Institute, issued on successful completion of the programme.
Skills and understanding you can apply directly in real Computer & Digital Technologies settings.
Delivered in the classroom or online over 1-2 weeks, so study fits around existing commitments.
A firm base for further study and continued career development within Computer & Digital Technologies.
A qualification you can evidence — Certificate of completion issued by CNA Training Institute.
A working understanding of day-to-day practice in Computer & Digital Technologies.
Practical techniques you can put to use immediately.
The confidence to take on more responsibility at work.
Tutor guidance and structured materials throughout the course.
A recognised step towards further study in the same field.
Find quick answers to the most common questions about our courses,
enrollment process and more.
No prior AI experience required; Basic computer literacy
1-2 Weeks
The number of face to face taught sessions will be confirmed.
Please contact us for current fee.; Flexible payment options available.
Flexible payment options are available — speak to our admissions team about instalment plans.
Certificate of completion issued by CNA Training Institute.
No hidden costs.; All charges will be communicated clearly at the time of enrolment.
Academic guidance, tutor support and learning resources throughout your course.
